Refund Policy

General policy

Subscription fees are generally non-refundable except where required by applicable law.

Refund requests may be considered if

• You were charged due to a billing error.
• You were charged multiple times for the same subscription.
• The Service could not be provided because of a verified technical issue caused by Giga3 AI.

Refunds are generally not provided for

• Partial subscription periods.
• Change of mind.
• Failure to cancel before renewal.
• Violations of the Terms of Service that result in account suspension.

Processing

Approved refunds will be processed using the original payment method where possible.