Account deletion

1. How to delete your account (self-service)

If you can still sign in to Giga3 AI, use the in-app Delete account flow. Deletion is permanent and cannot be undone.

• Open https://www.giga3ai.com/ and sign in with the email address for the account you want to delete.
• Go to Settings (https://www.giga3ai.com/settings/).
• In the Danger zone, select Delete account.
• Type your account email exactly to confirm, then confirm deletion.
• After a successful deletion you are signed out and cannot use that account again.

2. If you cannot access your account

If you cannot sign in (for example you lost access to the email inbox), email [email protected] from an address that proves you control the account when possible. Include the account email, that you are requesting account deletion, and enough detail for us to verify the request. We will process verified deletion requests through the same account-deletion controls used in the product.

3. Personal data deleted when you delete your account

When self-service deletion succeeds, Giga3 AI permanently removes the following for that account email:

• Your user account profile record (the users row tied to your email).
• Password credentials and hashed password material for that email.
• All active sessions for that email (you are signed out everywhere).
• Chat conversations and messages owned by that account.

4. Data that may be retained

Account deletion removes the account and chat history described above. It does not erase every operational or legal record that may still reference your former email. We may retain the following for legitimate operational or legal reasons:

• Payment, subscription, credit, and billing authorisation records needed for accounting, tax, dispute resolution, fraud prevention, and compliance with applicable law. These are kept only as long as those purposes require (typically aligned with financial-record retention obligations in the jurisdictions where we operate).
• A security audit event that an account deletion occurred, used to detect abuse and investigate security incidents. Audit events are retained for security monitoring and then removed or aggregated under our normal security-log retention practices.
• Aggregated or de-identified usage analytics that no longer identify you personally.
• Records of purchases, payouts, or content shared with other users (for example marketplace transactions) where we must keep a commercial or legal record, or where removing the record would break another user’s purchase or rights.
• Backups and disaster-recovery copies, which may take a limited time to expire after live deletion, and logs held by infrastructure providers under their own retention schedules.

5. Third-party processors

Prompts and uploaded content may already have been processed by AI and payment providers while you used the Service. Deleting your Giga3 AI account does not automatically erase copies those processors may hold under their own policies. See our Privacy Policy for how we use processors.

6. Deletion is permanent

Once deletion completes, you cannot recover the deleted account, password, or chat history. Creating a new account with the same email later starts fresh and does not restore prior chats or credits tied to the deleted account.

7. Privacy Policy

For a full description of how Giga3 AI collects and uses personal data, read the Privacy Policy at /legal/privacy/.

8. Contact

Questions about account deletion: [email protected].